Job Description

Job Description

Job Description

Job Description: Service AdvisorReady to Rev Up Your Career?

Are you passionate about cars, love working with people, and ready to make every customer's day? If you’re a pro at providing top-notch service and thrive in a dynamic environment, then buckle up and join our team as a service advisor! �✨

• Licenses: Valid Driver's License and other relevant licenses.
• Special Skills: Preferred 1 year of experience as a Technician.
• Communication: Stellar communication skills are a must!
• Appearance: Professional and personable appearance.
• Standards: Ability to meet our production and quality standards.

Benefits:

• Competitive salary and commission structure
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Employee discounts on vehicles and services
• Continuous training and professional development
• Opportunities for career advancement
• Friendly and supportive work environment
• Flexible work schedules
• Performance bonuses and incentives
• Employee recognition programs
• Team-building events and activities
• Wellness programs and gym membership discounts
• Modern and well-equipped facilities
• Access to the latest Nissan models and technology
Physical Requirements
• Surroundings:
  • Spend time both outdoors in various weather conditions and indoors in air-conditioned comfort.
• Activity:
  • Regularly sitting, standing, walking, bending, twisting, stooping, kneeling, squatting, and lifting.
  • Occasionally lifting over 50 lbs.
  • Reaching/lifting overhead, climbing stairs, repetitive hand/finger movements, and grasping/grabbing with hands.
  • Regularly pushing and pulling.
ExpectationsGeneral Expectations
• Customer Focus: Dedicate yourself to ensuring customer satisfaction.
• Problem Solver: Ask questions, listen actively, and determine management, production, and quality requirements.
• Meeting Maven: Attend company meetings every Thursday at 2:30 PM. Bring your ideas and any issues.
• Follow-Up Guru: Maintain a system that ensures you follow through with assigned projects.
• Goal Setter: Establish and achieve personal performance goals aligned with company standards.
• Self-Reviewer: Analyze your actions daily, weekly, monthly, and yearly to improve efficiency and effectiveness.
• Tech-Savvy: Stay updated on industry terminology and technological changes in products and services.
• Legal Eagle: Know and comply with federal, state, and local business regulations.
• Team Player: Follow supervisors' lawful directions, understand and follow work rules, and engage in performance management.
• Positive Influence: Interact well with others and boost employee morale.
• Confidentiality: Uphold the company's non-disclosure and confidentiality policies.
• Flexibility: Be ready to work evenings, weekends, and holidays as needed.
Job-Specific Expectations
• Sales Savvy: Sell dealership products and services to every customer through various channels, regardless of their service needs.
• Goal-Oriented: Work with the Service Manager to set and meet sales quotas and goals, focusing on Repair Order dollars and sales penetration.
• Product Pro: Introduce and sell non-warranty and pre-paid service plan products.
• Efficient Time Manager: Utilize time effectively to meet customer needs and solicit sales.
• Procedure Follower: Consistently use established procedures for warranty items and paperwork.
• Tech Mastery: Use and stay updated with the computerized system to meet profit goals.
• Prospect Developer: Actively seek and develop new sales prospects.
• Demonstrator: Show customers the benefits of our products and services compared to other brands and dealerships.
• Cross-Seller: Effectively cross-sell accessories, parts, repair services, and miscellaneous offerings.
• Customer First: Be polite and friendly, greet customers promptly, and consistently follow the sales process.
• Qualifier: Verify customers' qualifications for their wants, needs, and ability to buy.
• Complaint Handler: Deal with complaints empathetically and pleasantly to increase customer satisfaction and loyalty.
• Consistency: Ensure customers receive consistent treatment by following documented procedures.
• Telephone Etiquette: Conduct courteous and prompt telephone transactions.
• Quotation Expert: Utilize a consistent quotation process for sales.
• Follow-Up Specialist: Contact customers regularly to promote additional sales and satisfaction.
• Cost Communicator: Determine costs and completion dates, and communicate expected repair times to customers.
• Efficiency Analyzer: Analyze progress to maximize efficiency and maintain high-quality repairs.
• Resource Utilizer: Delegate jobs to technicians appropriately, considering skill levels and resources.
• Parts Expert: Ascertain correct part numbers on repair orders and assist the parts department as needed.
• Accurate Diagnostician: Diagnose problems accurately and describe them correctly on repair orders.
• Service Department Collaborator: Work with the Service Manager to maintain an effective and proficient Service Department.
• Technician Support: Assist technicians if they have trouble completing service work.
• Estimator: Produce accurate estimates for repairs.
• Cashier: Provide cashier transactions when needed.
• Warranty Pro: Adhere to procedures for timely and proficient handling of warranty items.
• System Proficiency: Become familiar and proficient with all phases of the computer system needed for parts and service management.
• Repair Order Specialist: Start and finalize repair orders for warranty, customer-paid, and internal repairs.
• Supplementary Sales: Notify customers of service specials or additional needed work.
• Prompt Notifier: Notify customers promptly about any delays, changes, or additional required work.
• Repeat Repair Attention: Give special attention to repeat repairs to ensure issues are corrected.
• Realistic Commitment: Do not make commitments that cannot be met and communicate with customers to keep expectations appropriate.
Join Our Team!

If you’re ready to bring your A-game, love making customers smile, and want to be part of a fantastic team, apply now and let’s drive success together! �

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