Job Description

Job Description

Job Description

Location: Schoolcraft, MI (100% on-site position)

Job Objective: Provide reports, ERP and other software (training, testing, and system support) and process improvement support.

Job Responsibilities

• Initial point of contact for training and troubleshooting end user issues with SAP Business One, Warehouse Management and other corporate software.
• Record, document and track user issues through resolution using help desk software.
• Ensure timely escalation of issues when issues cannot be resolved using available resources.
• Report status, resolution and provide feedback to end users on unresolved issues.
• Assist with documentation and implementation of business process improvements.
• Create and implement automated distribution of approved reports.
• Coordinate testing of software updates. Document issues in a timely manner to support “go-live” schedules.

Duties

• Proactively stay abreast on all relevant software developments.
• Train new personnel on company’s software products.
• Train staff on new or modified software products and features.
• Record, document and track user issues through resolution using help desk software.
• Research unfamiliar software features and solutions to user problems.
• Report status, resolution and provide feedback to end users on unresolved issues.
• Assist end user with documentation/specification of business process software improvements and report requests.
• Create and assist in implementation of approved reports and process improvements.
• Re-engineer ERP software setup and /or process flow to improve efficient usage.
• Coordinate testing of software updates. Document and report errors in support of “go-live” schedules.
• Ensure compliance with Corporate IT Directive

Minimum Job Requirements, Skills and Qualifications

• Associates Degree from an accredited university (Bachelor preferred).
• Good understanding of business processes.
• Financial analysis and report creation experience.
• Strong software problem troubleshooting and resolution skills.
• Ability to work independently with a variety of people.
• Relevant ERP experience, preferably SAP B1, in a manufacturing company.
• Experience with user training and support.
• MS SharePoint, SQL Query, SSRS, Tableau or similar software.
• Ability to multi-task and perform in a fast paced environment.
• Ability to communicate effectively in stressful situations.
• Must have excellent organizations skills, detail oriented, strong time management skills and flexibility to adjust schedule as needed.

Interactions and Tools/Equipment Utilized in the Job

• Consults with Data Center personnel and staff in other departments as needed.
• Closely cooperates with company’s IT Specialist.
• Utilizes standard office equipment and personal computer.
• Operates company car/rental cars.

Physical Requirements

• Ability to work in various locations, including office environments and manufacturing process facilities that may not have physically disabled person adaptations.
• This position requires sitting, typing and viewing computer screen for long periods.

Other

• 40 hours per week on-site
• Overtime as needed (pre-approval required)
• 20% travel
• hourly; commensurate with experience (wage range has been established by HR)
• Eligible for In-2-Win Performance Bonus Program
• Eligible for all benefit programs

JRS USA fibers offer solutions to help fit your product needs across a number of industries. Produced from sustainable raw materials such as grains, fruits, vegetables, seaweed and trees, upcycled post-consumer materials and recycled pre-consumer materials, the functional benefits of our fibers are numerous throughout all the industries we serve.

Company Description

JRS USA fibers offer solutions to help fit your product needs across a number of industries. Produced from sustainable raw materials such as grains, fruits, vegetables, seaweed and trees, upcycled post-consumer materials and recycled pre-consumer materials, the functional benefits of our fibers are numerous throughout all the industries we serve.

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